Terms of Service

1. Overview and Acceptance

This website is operated by Stratum Haven. Throughout the site, the terms "we", "us", and "our" refer to Stratum Haven. By visiting our site and/or purchasing barrier care items from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

2. Online Store Terms & Eligibility

By agreeing to these Terms of Service, you represent that you are at least 18 years old or the age of legal majority in your state of residence. You may not use our products for any unauthorized or illegal purpose.

3. Products, Formulations & Pricing

Prices for our skincare formulations are quoted in U.S. Dollars ($) and are subject to change without notice. We reserve the right to modify or discontinue any product or formula at any time without liability. We make every effort to display the colors and packaging of our products as accurately as possible.

4. Order Accuracy & Payment Processing

We reserve the right to refuse or limit quantities on any order placed with us. When you place an order, you agree to provide current, complete, and accurate purchase and account information. Payment transactions are processed in real-time through Stripe's certified Level 1 PCI-DSS payment infrastructure.

5. Shipping & Delivery

Title and risk of loss for products pass to you upon delivery of the items to the shipping carrier (USPS, UPS, FedEx). Estimated delivery transit times are guidelines and not guaranteed delivery deadlines.

6. 30-Day Gentle Guarantee & Refunds

We stand behind the tolerability of our barrier products. If a formula irritates your skin or fails to suit your routine, you may request a refund or store credit within 30 days of receipt in accordance with our Shipping & Returns Policy.

7. Disclaimers & Limitation of Liability

Our skincare formulations are cosmetic in nature and designed to support skin comfort and hydration. They are not intended to diagnose, treat, cure, or prevent any medical dermatological condition. Always patch-test new products prior to regular use.

8. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the State of Alabama, United States, without regard to conflict of law principles.

9. Contact Information

Questions about these Terms of Service should be directed to:

Stratum Haven
Email: info@stratumhaven.shop
Phone: +1 (205) 504-3573
5015 Lake Crest Cir, Hoover, AL 35226