Privacy Policy

1. Who We Are

Stratum Haven is a United States boutique retailer specializing in restorative, clean barrier skincare formulations. If you have questions regarding this Privacy Policy or our security standards, you may contact our dedicated privacy team at:

• Entity: Stratum Haven
• Mailing Address: 5015 Lake Crest Cir, Hoover, AL 35226, United States
• Email: info@stratumhaven.shop
• Customer Support Phone: +1 (205) 504-3573

2. Payment Processing and Stripe Compliance

All online payment transactions conducted on Stratum Haven are processed securely by Stripe, Inc. ("Stripe"), an industry-leading payment gateway certified to PCI Service Provider Level 1 (the highest certification level available in the global payments industry).

• No Card Storage: Stratum Haven does not store, transmit, or have direct access to your full credit or debit card numbers, expiration dates, or card verification codes (CVC/CVV) on our servers.
• Tokenization and Encryption: When you input your card details at checkout, they are encrypted and transmitted directly via Transport Layer Security (TLS 1.3) to Stripe's tokenized infrastructure. Stripe provides us only with a secure transaction token, transaction status, card brand (e.g., Visa, MasterCard, American Express), and the last 4 digits of your card for receipt generation and order verification.
• Stripe Privacy: Stripe’s handling of payment information is governed by the Stripe Privacy Policy.

3. Personal Information We Collect

When you visit or make a purchase from our website, we collect the following categories of information:

A. Order and Contact Details

When you place an order, we collect:

• Full Name (First and Last)
• Billing and Shipping Addresses
• Email Address and Telephone Number
• Items purchased, quantities, order date, and transaction timestamps
• Customer service inquiries and communications

B. Device and Technical Information

When you browse our storefront, we automatically collect certain technical details, including:

• Internet Protocol (IP) address
• Browser type, language, and operating system
• Time zone setting and general geographic location
• Referring URL and pages viewed on our site

4. How We Use Your Information

We use your personal data strictly for legitimate business purposes:

• Fulfilling Orders: Processing payments via Stripe, coordinating order shipping with USPS/UPS, and issuing invoices and order confirmation receipts.
• Customer Service: Responding to inquiries, processing product returns, and providing skincare routine support.
• Fraud Prevention & Security: Screening transactions for unauthorized, fraudulent, or high-risk activity through Stripe Radar.
• Legal Compliance: Meeting US federal, state, and local accounting, tax reporting, and consumer protection mandates.
• Marketing (Optional): Sending educational skincare advice and new release alerts only when you have explicitly opted into our newsletter (you may unsubscribe at any time).

5. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties. We share your information solely with trusted service providers necessary for store operations:

• Payment Processors: Stripe, Inc. to authorize, capture, and settle payments.
• Fulfillment & Logistics: Commercial shipping carriers (USPS, FedEx, UPS) to deliver your packages.
• Hosting & Infrastructure: Encrypted, secure cloud server environments located within the United States.
• Legal Obligations: When required by lawful court order, subpoena, or applicable regulatory inquiry.

6. Cookies and Tracking

We use essential cookies strictly necessary for shopping bag operation, security, and cart persistence across browser sessions. You may manage or disable cookies via your browser settings, though doing so may impact checkout functionality.

7. Your Privacy Rights (CCPA / CPRA & US States)

If you are a resident of California or another US state with comprehensive privacy legislation (e.g., Virginia, Colorado, Connecticut, Utah), you hold specific rights regarding your personal information:

• Right to Know / Access: You may request disclosure of the specific categories and pieces of personal information we have collected about you over the past 12 months.
• Right to Deletion: You have the right to request deletion of personal information we maintain, subject to statutory exceptions (such as completed tax and financial audit records).
• Right to Correct: You may request correction of inaccurate personal data.
• Right to Non-Discrimination: We will never deny service, charge different prices, or provide a lower quality of experience for exercising your privacy rights.
• No Sale of Data: Stratum Haven does not sell your personal data or share it for cross-context behavioral advertising.

To exercise your rights, please submit a request to info@stratumhaven.shop. We verify requests within 45 days as prescribed by law.

8. Data Security and Retention

We implement industry-standard physical, procedural, and technological safeguards to protect your personal information against unauthorized access, loss, or alteration. We retain order records only for the duration necessary to satisfy customer service warranties, tax accounting obligations, and dispute resolution.

9. Children’s Privacy

Our website and products are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under the age of 13 in accordance with the Children's Online Privacy Protection Act (COPPA).

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, regulatory statutes, or payment provider guidelines. Any updates will be posted on this page with an updated "Last Updated" timestamp.

11. Contact Us

For questions or assistance regarding your data privacy, please write to us at:

Stratum Haven
Attn: Privacy Compliance Department
5015 Lake Crest Cir
Hoover, AL 35226
United States
Email: info@stratumhaven.shop