Shipping & Returns
Clear, straightforward care for your doorstep
Domestic US Shipping Options
We pack and ship orders from our fulfillment facility Monday through Friday (excluding federal holidays). Orders placed before 1:00 PM Eastern Time typically dispatch the same business day.
| Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard Ground (USPS/UPS) | 3–5 business days | $5.95 (FREE on orders $40+) |
| Expedited Priority | 2–3 business days | $12.95 |
| Overnight Air | 1 business day (Order by 1 PM ET) | $24.95 |
Tracking Your Order
As soon as your package is scanned into the carrier network, you will receive an automatic dispatch notification email containing your tracking number and live transit timeline.
The 30-Day Gentle Guarantee
Skin barriers take time to heal and re-calibrate. That’s why we offer an open-container, 30-day guarantee on every single product we formulate or stock. If a product causes sensitivity, breakouts, or simply doesn't feel right on your skin, we will gladly refund your purchase price or provide store credit.
How to Initiate a Return
- Email our customer care team at info@stratumhaven.shop with your order number (e.g., SH-102934) and product name.
- Let us know why the formula didn't work for you — your feedback directly shapes our future formulation updates.
- Our team will generate a prepaid return shipping label for returns originating in the United States.
- Once received at our hub, refunds are credited back to your original payment card via Stripe within 3–5 business days.