Frequently Asked Questions

Barrier Science & Products

How do I know if my skin barrier is damaged?

Common hallmarks include sudden skin tightness after water contact, visible irritation or patchy redness, stinging when applying plain moisturizer, dehydration combined with excess surface oiliness, and increased sensitivity to weather or temperature changes.

How long does it take to repair a broken moisture barrier?

With an intentional "routine reset" — cutting harsh chemical scrubs, pausing retinoids, and applying physiological ceramides and squalane daily — initial relief typically begins within 3 to 7 days. Full cellular turnover and lipid recovery of the stratum corneum requires approximately 28 to 40 days.

Are all products suitable for acne-prone skin?

Yes. Impaired skin barriers actually exacerbate acne because bacteria easily penetrate the unsealed epidermis. Our formulas are strictly non-comedogenic, free of pore-clogging heavy mineral waxes, and utilize lightweight physiological lipids that match your skin's natural sebum.

Are your formulations fragrance-free?

100% of our stocked inventory is free of synthetic fragrances and free of volatile essential oils known to sensitize reactive skin.

Orders & Shipping

How does free shipping work?

We provide complimentary standard ground shipping anywhere within the United States for any order with a subtotal of $40.00 or more. Orders under $40 ship for a flat $5.95.

How are online payments secured?

All payments are securely processed by Stripe, certified to PCI-DSS Service Provider Level 1. We never store or see your raw credit card number.

What is your return policy if my skin reacts?

We offer a 30-Day Gentle Guarantee. If any product disagrees with your skin, email us at info@stratumhaven.shop within 30 days for a prepaid return label and full refund.